The report compiles scores for RPA technology providers based on 26 criteria including revenue, number of users, bot design and development, process discovery, governance, architecture, scaling experience, product vision, support models, partner ecosystem and more. The scores result in offering, strategy and market presence ratings. From these ratings they are separated into Leaders, Strong Performers, Contenders and Challengers.
Four of the companies were tabbed as Leaders: Automation Anywhere, Pegasystems, SS&C Blue Prism and UiPath. The report’s authors note that a provider’s ability to help its users scale their automation programs is key. To do that, Forrester’s analysts say RPA cannot act alone. Top providers are including important adjacent technologies in their platforms including
“Many enterprises are embracing automation—specifically, robotic process automation (RPA). Naturally, technology leaders want to scale automation to get higher returns and secure their investments. To fulfill these requirements, RPA software vendors have broadened their offerings beyond RPA, covering low-code development capabilities, content and document processing, process orchestration, and more. Accordingly, automation professionals are reorganizing their automation setups to enable scaling and more complex automations.”