In partnership with NICE we have created a dedicated space on our website for information & perspective from the NICE team.
Recognized as the highest ranked vendor for attended automation in the 2022 Gartner Critical Capabilities for Robotic Process Automation. See the complete report and discover the power of NICE’s fully integrated automation platform that brings people and robots together.
Dig deeper to read the Everest Group’s Task Mining PEAK Matrix Assessment and see what makes NEVA Discover a task mining market leader.
A new white paper from RPA Today and NICE explores the challenges surrounding attended automation (especially in the contact center environment) and details some of the things organizations must consider when implementing attended automation.
The FDCPA regulates collection practices for medical debts, credit card debt, mortgages, car loans, and other personal debts, used by third-party debt collectors that collect on behalf of debt owners.
Is your business ready to comply with the FDCPA requirements? NEVA can help.
RPA has already enabled organizations around the world to increase productivity, reduce errors and drive efficiencies. When you add NEVA attended automation to the equation, you will unlock a far more extensive set of benefits from automation.
This White Paper highlights new research from NICE & the Everest Group. It explores the attended RPA journey from an enterprise practitioner’s perspective and identifies capabilities that matter to businesses, such as key adoption drivers, barriers to scaling, and best practices.
See how you can quickly identify, automate and optimize processes with NEVA Discover’s AI-powered automation discovery.
What is the best approach for process automation discovery – both!
See why in this video.
Contact center agents are under constant pressure to meet many, sometimes conflicting, KPIs like adhering to company policies while focusing on the customer experience. An attended automation bot can help mitigate that by acting as the CSRs’ personal helper and keeping them within the guardrails of internal policies and external regulations.
NEVA, NICE Attended Automation bot, enables call center operations to dramatically increase first contact resolution and eliminate errors, by providing CSRs with all the info they need to reach quick, full resolution.