Use cases for software automation continue to proliferate and, often, they are recognized by startups that launch by catering to a specific application. Torq, founded in 2020 as a platform to …
A Los Angeles-based company said it has launched advanced software leveraging natural language processing (NLP) and artificial intelligence (AI) to enable healthcare organizations to process unstructured data that is part of …
Last year, less than two percent of contact center interactions between customers and agents were automated, according to global consultancy Gartner. By 2026, the Stamford, Conn.-based firm predicts that number will …
By Vijai Shankar, VP Product & Growth, Uniphore Whether it’s major news, a big event or a popular phenomenon, no one wants to be the last person to know what’s going …
As organizations continue to search for ways to automate processes that require unstructured data and interactions with customers, natural language processing (NLP) is becoming a more important part of automation software …
