ABBYY is wrapping up September, which it dubbed “Intelligent Automation Month,” by releasing the results of its 2023 State of Intelligent Automation Report: Impact of the Economy on AI Priorities. The Bay Area automation technology provider’s survey found that despite building economic headwinds, 82 percent of businesses globally increased their budgets for intelligent automation projects in 2023.
As a result, of those organizations that have implemented intelligent automation solutions, around half said they have increased staff retention (49 percent), improved employee efficiency (52 percent) and improved productivity (48 percent).
“IT executives are gaining powerful value from their AI investments,” said Gabrielle Lukianchuk, chief marketing officer at ABBYY. “Notably, more than half of the leaders surveyed stated higher quality products and projects, along with faster delivery of their products to customers. More than a third reported improved customer service outcomes. It’s no surprise they achieved twice the ROI by leveraging AI in their intelligent automation initiatives to accelerate the improvement of complex processes and putting data to work.”
The study, conducted for ABBYY by Sapio Research, also found that 85 percent of U.S. companies achieved either 1x (31 percent) or 2x (53 percent) the cost of their investment in automation technology.