Companies dazzled by the sunny predictions of ROI promised by many robotic process automation vendors can underestimate the challenges involved in a successful RPA implementation. In fact, a now-famous study from EY found 30 to 50 percent of all RPA projects initially failed. While that number will attenuate as the market continues to mature, a significant number of projects succumb for reasons that are not always apparent. From not fully understanding the processes they want to automate to failure to ensure that all stakeholders are committed to, organizations can fall into many traps that reduce the effectiveness of process automation.
There are many reasons RPA implementations—like any technology solution—can fall short of the hype and expectations they have generated. Here are several fundamental errors companies continue to make after they have decided RPA could be a silver bullet for productivity.
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